Delivery Information and Frequently asked questions

Below is a list of our most commonly asked questions. Please feel free to contact us if your question is not answered below.


What Delivery Company is used?

We Dispatch your order via APC-Overnight Couriers deliveries are made by 4pm Monday -Friday


Can I send direct to my client?

Yes, in fact we would encourage this so that your client benefits from our fast turnarounds. We use plain delivery notes and packaging so we remain anonymous to your customer, we are more than happy to use your own delivery note that you may supply to us.


What are the delivery charges?

All of our prices include UK Mainland delivery, for any other areas please contact us.


How long does delivery take?

All our parcels are sent next working day.  More remote postcodes can take possibly take up to 2 days. Throughout the order process we tell on what day you can expect your delivery.


My dispatch date or delivery date has changed?

If your files are rejected, or we fail to receive your files by 5pm on the day of order, your dates may be moved on. All production turnaround times are based on receiving print ready artwork on time.


Will my order be dispatched/arrive together?

Different products have different turnarounds dependent upon the complexity of producing that product, and will be dispatched accordingly. Each order is treated separately, so 2 orders of business cards will be dispatched as 2 separate orders, and will not be bundled together, if you need you orders to arrive together please let us know.


Will my customer know that I have used

No we use unbranded packaging with no reference to Pega If we are sending your order direct to your client the courier labels will have no reference to Pega Print.


I have other products not listed on your website that I would like you to print is this possible?

Our website has our most common products available. This is always being updated with new products. If there is something you need that isn't on our website, please contact us for a competitive price.


I order lots of the same product, can I have a discount?

Our prices are very competitive already! However depending upon volumes and your spend with us it is possible to provide discounts in certain circumstances.


What happens if my artwork is wrong?

Being trade printers we expect print ready files to be supplied, files not to our specifications may produce unexpected results, may be rejected and may cause a delay to your job. Our specifications are industry standard and can be found here.


Can I receive a proof?

Yes we will send you a Low Resolution Ripped PDF Proof for sign off.


Do you print spot colours?

All products on our website are based on full colour (CMYK) printing. However, we do have 2 colour litho printing presses. Please contact us for a competitive price.


Do you do spot UV?

We can spot UV any product please contact us with your requirements.


Can you match a colour?

In some cases your job will be ganged together with other customer's jobs (mainly leaflets and business cards), who order on the same stock. To achieve this we need to use the most advanced printing technologies. We adhere to the industry standard ISO 12647/2 and therefore cannot alter our presses to suit a specific colour required by the client. A designer should always use a pantone to CMYK process colour swatch book (calibrated to the ISO 12647/2 standard) for a true representation of colour.

In some cases your job will be printed by itself therefore if you send us a sample to match to our printers will try their best to alter the presses to match the colours on your sample, please contact us to discuss your requirements.

It is important to note however that colour variation is inherent in the print process. Different stocks, temperatures, and presses means there will never be a perfect match to the colour you have chosen, the question is really what an acceptable tolerance is. Please see our artwork guide for more info.


Do you conform to any colour standards?

We operate well within the tolerances of the ISO 12647/2 standard. We have quality control who are constantly measuring and recording any fluctuations with our presses, paper stocks and other environmental/technical factors that can affect colour consistency. This ensures that our presses are colour matched within the ISO standard.


Am I able to have an account with Pega Print

Our prices are based upon the fact that payment is made with order. We do offer accounts subject to strict financial status checks. We would not consider an account status until we have had at least 3 months trading history with Pega Print Ltd. In certain circumstances your prices may be altered to reflect any risk with account status.